The System that Couldn't Deliver (Lenox Case Study)

BACKGROUND OF THE STUDYThree years ago, Diana Sullivan, was recruited by Lenox from a major foe to take hold of going as its Chief entropy police officer. Sullivan, a 20-year veteran discipline systems executive, knew going into this job that computers had neer been one of Lenoxs strengths. James Bennett, Lenox?s Chief Executive Officer told Sullivan that they simply need a tool that would stand by their agents provide fast and reliable study needed to neighboring a sale. After years of strenuous work, Sullivan thought she had do her job well by delivering Lifexpress on time and on budget. Lifexpress is a sophisticated computer-aided system that enabled Lenoxs 10,000-plus agents to do everything from establishing a prospects monetary profile, to selecting the most appropriate products from the associations myriad policies and generating plainly the paperwork needed to most a sale. Lifexpress, hitherto, wasnt boosting sales productivity as much as management had exp ected. Two of Lenoxs competitors had launched similar systems and atomic number 18 already running ahead of them. Sullivan?s Boss, Chief pecuniary Officer Clay Fontana seems to be blaming Sullivan for the problem. Bennett appeared to correspond with Fontana. They believe that since Lifexpress is Sullivan?s ?system? then she should be accountable not save for its creation and implementation but for realizing the business goals that goes with it as well. however Sullivan believes that had already taken what the necessary steps to bring the family up to speed. STATEMENT OF THE PROBLEMHow can information technology projects assist Lenox achieve its business goals?OBJECTIVES1.To describe the company?s military position towards information technology2.To determine how Lenox can achieve radical action improvements through the use of information technologyTHEORETICAL FRAMEWORK?Decisions on investments in IT are both critical and contentious. With a thorough flat coat of a co mpany?s strategic context, managers can pe! rmit on business and IT maxims that can help determine the IT... If you deprivation to get a full essay, order it on our website: OrderCustomPaper.com

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